Frequently Asked Questions

Are you accepting new patients?

We love welcoming new clients and pets into the Four Paws Family! Contact us today to schedule an appointment.

A few tips for our new patients:


  • When you come for your first appointment, please bring your pet’s medical records or records from the breeder for puppies/kittens.
  • Make sure that your pet is properly contained either by a leash or carrier.
  • When you arrive, expect to be greeted by our reception staff who will ask you to sign in.
  • The receptionist will check your pet in for its appointment.
  • The staff will escort you to an exam room where the veterinarian and a technician will come in to exam your pet, answer your questions, and perform any diagnostic or preventive treatments needed. 
  • Once your appointment is complete, you will check out with our reception staff, receive any medications needed, and schedule any needed follow-up. 
When is the best time to spay or neuter my pet?

Pets can be spayed or neutered at almost any age. However, you will want to speak with your veterinarian about what is the best time for your specific pet.  In general, most cats and small to medium dogs can be spayed or neutered around 5-6 months old. We are now recommending that most large and giant breed dogs be spayed or neutered at 12 months of age. Again, there are a number of factors that go into determining the best time for neutering or spaying each individual pet, such as other health issues, lifestyle of the pet and that of the family, and the presence of other pets in the house. All of these can be discussed with your veterinarian.

Can I access my pet's medical and vaccine records?

Yes, you can log into your EPetHealth account to access medical records and to request appointments.

What are the signs of illness or pain in pets?

Some symptoms can include limping, lethargy, change in usual behavior, hiding, diarrhea, vomiting, extreme thirst, loss of appetite, and change in bathroom habits.

When should vaccinations be given?

Vaccines are an important part of your pet’s health to prevent serious diseases.    During your pet’s wellness exam, our veterinarians will develop a vaccine schedule tailored to your pet that will prevent illness and disease.

What are common vaccinations for my pet?

Kennel cough/Bordetella – An infection characterized by continual coughing and transmitted through the air from an infected dog.

Rabies – All pets are required by law to be immunized against rabies.  Rabies is a contagious disease that is transmitted through a break in the skin, usually a bite.  It is fatal for pets and can be transmitted to humans.

DHPP – A vaccine that protects dogs against distemper, hepatitis, parvovirus, and parainfluenza.  Distemper causes flu-like and neurological symptoms.  It often fatal.  Hepatitis is a liver infection that is spread through the feces, urine, blood, saliva and nasal discharge of infected dogs. Parvovirus causes vomiting and diarrhea which requires hospitalization and intensive care.  Parvo is often fatal to young puppies.  Parainfluenza virus is a highly contagious respiratory virus.

Leptospirosis – This disease is caused by various strains (serovars) of bacteria. Infected dogs often have a fever, poor appetite, and vomiting.   They may suffer liver and kidney damage.  This disease, even when treated, can be fatal.

FELV – Feline leukemia is a viral disease that is transmitted by direct contact, and is usually fatal

FVRCP – A vaccine that protects against feline viral rhinotracheitis, calicivirus, and panleukopenia virus (feline distemper).

What are heartworm disease and heartworm prevention?

Heartworms are parasites that live in the animal’s heart and large blood vessels of the lungs. Transmission occurs animal to animal via mosquito bite.  Heartworms can be fatal if not treated. We offer many heartwork preventative prescriptions that will help protect your pet.

How do I get a prescription from Four Paws Animal Clinic?

Four Paws Animal Clinic has an in-house pharmacy with a large selection of prescription medications. Our staff members will recommend the best medication, proper dosage, and provide information on side effects and interactions. Contact our office immediately if your pet experiences an adverse reaction, or if you have questions about a prescription medication.

We also use VetSource for online prescriptions. If you wish to purchase medications from an alternative source, we can provide a written prescription during a scheduled office visit. We do not accept faxed or telephone prescription requests.  An annual examination and appropriate testing is required by law to provide any medication.  If you have questions about this policy, we will be happy to provide you more information.

How can I refill an existing prescription?

You may call our office at (803) 790-7297 (PAWS) or fill out our convenient online refill request form. Please allow 24 hours to process your request (48 hours if over the weekend).

How can I prepare my pet(s) for international travel?

Please refer to the US Department of Agriculture’s International Health Certificate Check List.


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